Plumber questions on cost, the job and aftercare, answered
Straight answers on how our quotes work, what happens on the day and what to do once the job is finished. If your question isn't here, ring us on 01225 123456 and we'll talk it through.
Know the price before we pick up a tool
No vague estimates and no surprises on the invoice. Here's how pricing works with us.
Do you charge to come out and look at the job?
No. There's no callout charge, and quotes are free. We come out, look at the problem, and tell you what needs doing and what it will cost. You decide whether to go ahead.
How much will my job cost?
It depends on the work. A boiler swap is priced on the boiler you choose, the pipework and where it's fitted. A leak depends on where the pipe is and how easy it is to reach. For anything beyond a simple repair we'd rather see it first, then give you a clear price in writing than guess over the phone.
What do you need from me to give an accurate quote?
Tell us what's happening and where. For heating jobs, the make and age of your boiler helps. For a bathroom, a rough idea of what you want to keep and what's coming out. We fill in the rest when we visit.
Will the price change once you've started?
The price we agree is the price you pay. If we open something up and find a problem we couldn't have seen, we stop, explain what we've found and give you the cost before doing any extra work. Nothing gets added without your say-so.
What to expect when we arrive
When we'll turn up, who does the work and how we look after your home while we're in it.
How quickly can you get to me?
We do same day callouts, so ring as early in the day as you can. If it's an emergency, such as a burst pipe or no heating in the middle of winter, our emergency line runs 24/7.
Are your engineers Gas Safe registered?
Yes. Anyone working on gas appliances like boilers must be on the Gas Safe Register by law. Ask to see the engineer's Gas Safe ID card when they arrive, and you can also check any engineer on the Gas Safe Register website.
Do I need to be at home while you work?
For most jobs we'd like someone there to let us in, agree the work and sign it off at the end. If that's not possible, tell us when you book and we'll sort out a sensible arrangement.
How do you protect my home while you work?
We lay down dust sheets, keep tools and materials in one area and clear up when we finish. Taking out an old boiler or bathroom suite is messy work, but you shouldn't be left to deal with it.
Once the job is done, we're still at the end of the phone
Guarantees, servicing and the simple things that keep your plumbing and heating running.
What does the 5 year fixtures and fittings guarantee cover?
The fixtures and fittings we install are guaranteed for five years. If something isn't right, call us and we'll come and look at it. Ask us when we quote and we'll tell you exactly what applies to your job.
How often should my boiler be serviced?
Once a year is what most manufacturers recommend. A yearly service helps catch small faults before they turn into a breakdown, and many boiler warranties expect a service record.
What should I do if something goes wrong after the job?
Give us a call. Tell us what you're seeing and we'll arrange to come back and take a look. You don't need to work out the cause first.
Do I need to know where my stopcock is?
Yes. It's the valve that shuts off the water to your whole home, usually under the kitchen sink or near the front door. If a pipe bursts, turn it off first, then call us. Turn it every few months so it doesn't seize.
Are you insured?
Yes. {business_name} carries public liability insurance, so you're covered if something is accidentally damaged while we're working in your home.
Ready to get your plumbing sorted?
Tell us what's wrong or what you'd like done and we'll give you a free quote. If it can't wait, call Plumbtap on 01225 123456.
Tradesway